Test 4 part 2
Câu hỏi và đáp án bài nghe Test 4 part 2 - IELTS Cambridge 17 - High staff turnover
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PART 2 Questions 11-20
Question 11 - 14.
Choose the correct letter, A, B or C.
11 Many hotel managers are unaware that their staff often leave because of
A lack of training.
B long hours.
C low pay.
12 What is the impact of high staff turnover on managers?
A an increased workload
B low morale
C an inability to meet targets
13 What mistake should managers always avoid?
A failing to treat staff equally
B reorganising shifts without warning
C neglecting to have enough staff during busy periods
14 What unexpected benefit did Dunwich Hotel notice after improving staff retention rates?
A fall in customer complaints
B an increase in loyalty club membership
C a rise in spending per customer
Question 15 - 20
Which way of reducing staff turnover was used in each of the following hotels?
Write the correct letter, A, B or C, next to Questions 15-20.
Ways of reducing staff turnover
B offering incentives and financial benefits
C providing career opportunities
Hotels
15 The Sun Club ...................................
16 The Portland ...................................
17 Bluewater Hotels ...................................
18 Pentlow Hotels ...................................
19 Green Planet ...................................
20 The Amesbury ...................................
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Part 2, Questions 11-20
11 A
12 A
13 A
14 C
15 A
16 C
17 B
18 C
19 B
20 A