Câu hỏi và đáp án bài Reading Test 2 passage 1 - IELTS Cambridge 2 - Implementing the cycle of success a case study
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Questions 1-5
Choose the appropriate letters A-D and write them in boxes 1-5 on your answer sheet.
-
The high costs of running AHI's hotels are related to their ...
A. management.
B. size.
C. staff.
D. policies. -
SAH's new organisational structure requires ...
A. 75% of the old management positions.
B. 25% of the old management positions.
C. 25% more management positions.
D. 5% fewer management positions. -
The SAH's approach to organisational structure required changing practices in ...
A. industrial relations.
B. firing staff.
C. hiring staff.
D. marketing. -
The total number of jobs advertised at the SAH was ...
A. 70.
B. 120.
C. 170.
D. 280. -
Categories A, B, and C were used to select...
A. front office staff.
B. new teams.
C. department heads.
D. new managers.
Questions 6-13
Complete the following summary of the last four paragraphs of Reading Passage 1 using ONE OR TWO words from the Reading Passage for each answer.
Write your answers in boxes 6-13 on your answer sheet.
WHAT THEY DID AT SAH
Teams of employees were selected from different hotel departments to participate in a ... (6) ... exercise.
The information collected was used to compare ... (7) ... processes which, in turn, led to the development of ... (8) ... that would be used to increase the hotel's capacity to improve ... (9) ... as well as quality.
Also, an older program known as ... (10) ... was introduced at SAH. In this program, ... (11) ... is sought from customers and staff. Wherever possible ... (12) ... suggestions are implemented within 48 hours. Other suggestions are investigated for their feasibility for a period of up to ... (13) ....
Đáp án
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Reading Passage 1, Questions 1-13
- C
- A
- C
- B
- B
- benchmarking
- (a range of) service delivery
- (performance) measures
- productivity
- (') Take Charge (')
- feedback
- employee(s') // staff
- 30 days