Câu hỏi và đáp án bài Reading Test 1 section 2 - IELTS Cambridge 16 - Good customer service in retail
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Questions 21-27
Complete the sentences below.
Choose NO MORE THAN TWO WORDS from the text on page 22 for each answer.
Write your answers in boxes 21-27 on your answer sheet.
21 A ........................................ approach to selling is fine as long as you do not irritate the customer.
22 Recommend additional products and ........................................ without being too forceful.
23 Know how to compare similar products which have different ........................................ .
24 Avoid ........................................ by always saying more than 'no'.
25 Keep an eye on the ........................................ of goods on the shelves.
26 If a customer has problems paying with their ........................................ , handle the problem with care.
27 Any ........................................ from a customer should not affect how you treat them.
Đáp án
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21 proactive
22 special offers
23 brand names
24 negativity
25 presentation
26 credit card
27 rudeness