Câu hỏi và đáp án bài Reading Test 1 passage 3 - IELTS Cambridge 14 - Motivational factors and the hospitality industry
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Questions 27-31
Look at the following statements (Questions 27-31) and the list of researchers below.
Match each statement with the correct researcher, A-F.
Write the correct letter, A-F, in boxes 27-31 on your answer sheet.
NB You may use any letter more than once.
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Hotel managers need to know what would encourage good staff to remain. ...........................
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The actions of managers may make staff feel they shouldn't move to a different employer. ...........................
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Little is done in the hospitality industry to help workers improve their skills. ...........................
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Staff are less likely to change jobs if cooperation is encouraged. ...........................
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Dissatisfaction with pay is not the only reason why hospitality workers change jobs. ...........................
List of Researchers
A. Pfeffer
B. Lucas
C. Maroudas et al.
D. Ng and Sorensen
E. Enz and Sigauw
F. Deery
Questions 32-35
Do the following statements agree with the claims of the writer in Reading Passage 3?
In boxes 32-35 on your answer sheet, write
- YES if the statement agrees with the claims of the writer
- NO if the statement contradicts the claims of the writer
- NOT GIVEN if it is impossible to say what the writer thinks about this
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One reason for high staff turnover in the hospitality industry is poor morale. ...........................
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Research has shown that staff have a tendency to dislike their workplace. ...........................
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An improvement in working conditions and job security makes staff satisfied with their jobs. ...........................
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Staff should be allowed to choose when they take breaks during the working day. ...........................
Questions 36-40
Complete the summary below.
Choose ONE WORD ONLY from the passage for each answer.
Write your answers in boxes 36-40 on your answer sheet.
Fun at work
Tews, Michel and Stafford carried out research on staff in an American chain of 36 ______________________. They discovered that activities designed for staff to have fun improved their 37 ______________________, and that management involvement led to lower staff 38 ______________________. They also found that the activities needed to fit with both the company's 39 ______________________ and the 40 ______________________ of the staff. A balance was required between a degree of freedom and maintaining work standards.
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Reading Passage 3, Questions 27-40
- E
- D
- B
- D
- C
- YES
- NO
- NO
- NOT GIVEN
- restaurants
- performance
- turnover
- goals
- characteristics