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Câu hỏi và đáp án bài Reading Test 4 passage 3 - IELTS Cambridge 3 - Measuring Organisational Performance

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Measuring Organisational Performance

Questions 28-30

Choose the appropriate letters A-D and write them in boxes 28-30 on your answer sheet.

  1. The experiment was designed to
    A. establish whether increased productivity should be sought at any cost.
    B. show that four divisions could use the same technology.
    C. perfect a system for processing accounts.
    D. exploit the human organisation of a company in order to increase profits.

  2. The four divisions
    A. each employed a staff of 500 clerks.
    B. each had equal levels of productivity.
    C. had identical patterns of organisation.
    D. were randomly chosen for the experiment.

  3. Before the experiment
    A. the four divisions were carefully selected to suit a specific programme.
    B. each division was told to reduce its level of productivity.
    C. the staff involved spent a number of months preparing for the study.
    D. the employees were questioned about their feelings towards the study.

Questions 31-36

Complete the summary below. Choose ONE word from Reading Passage 3 for each answer.

Write your answers in boxes 31-36 on your answer sheet.

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This experiment involved an organisation comprising four divisions, which were divided into two programmes: the hierarchically controlled programme and the participative programme. For a period of one year a different method of 31 ......................... was used in each programme. Throughout this time 32 ......................... was calculated on a weekly basis. During the course of the experiment the following changes were made in an attempt to improve performance.

In the participative programme:

  • supervision of all workers was 33 .........................
  • supervisory staff were given training in 34 .........................

In the hierarchically controlled programme:

  • supervision of all workers was increased.
  • work groups were found to be 35 ......................... by 30%.
  • the work force was 36 ......................... by 25%.

Questions 37-40

Look at Figures 1, 2, 3 and 4 in Reading Passage 3.

Choose the most appropriate label, A-I, for each Figure from the box below.

Write your answers in boxes 37-40 on your answer sheet.

A. Employees' interest in the company
B. Cost increases for the company
C. Changes in productivity
D. Employees' feelings of responsibility towards completion of work
E. Changes in productivity when supervisor was absent
F. Employees' opinion as to extent of personal support from management
G. Employees feel closer to their supervisors
H. Employees' feelings towards increased supervision
I. Supervisors' opinion as to closeness of work group

  1. Fig 1 ..................
  2. Fig 2 ..................
  3. Fig 3 ..................
  4. Fig 4 ..................

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Reading Passage 3, Questions 28-40

  1. A // establish whether increased productivity should be sought at any cost
  2. C // had identical patterns of organisation
  3. C // the staff involved spent a number of months preparing for the study
  4. supervision // leadership // management
  5. productivity
  6. reduced // cut // decreased
  7. (group methods of) leadership
  8. overstaffed
  9. reduced // cut // decreased
  10. C // Changes in productivity
  11. D // Employees' feelings of responsibility towards completion of work
  12. G // Employees feel closer to their supervisors
  13. F // Employees' opinion as to extent of personal support from management