Câu hỏi và đáp án bài Reading Test 2 section 1 - IELTS Cambridge 12 - Lost, Damaged or Delayed Inland Mail Claim Form

tip

Xem đáp án bên dưới.

Questions 1-7

Complete the notes below.

Choose NO MORE THAN TWO WORDS AND/OR A NUMBER from the text for each answer.

Write your answers in boxes 1-7 on your answer sheet.

https://IELTSsongngu.com

Claiming compensation from the Royal Mail for lost, damaged or delayed mail

Before filling in the form

• go online to learn about their policies or get the 1 _______________ that contains the relevant information.

When filling in the form

• refer to the 2 _______________ to ensure all the relevant sections are completed.
• (You can use their 3 _______________ to request action if you don't have enough proof to make a claim.)

When claiming compensation for a lost item

• include proof that you have posted the item.
• in the case of a package, include something (e.g. bank statement) to prove its 4 _______________.

When claiming for the cost of a damaged item, include

• either the actual item or 5 _______________ showing the damage to the item.
• (You should keep the 6 _______________ that was used when the item was originally sent.)

When to claim

• Lost or damaged items: within 12 months of posting the item.
• Delayed items: if you are the 7 _______________, you must claim within three months of posting the package.

Đáp án

Bấm để xem đáp án

Reading Passage 1, Questions 1-7

1. booklet
2. checklist
3. website
4. value
5. (provide) photograph(s) / photos
6. (original) packaging
7. sender